Most helpful review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I have a Chill Well unit which needs returning ... I have contacted Chill Well via phone and by email to no avail. I have also contacted YOU by email , customer service. I have received NO response from either of you... SO obviously this is a bogus company and...
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ID
#3677760 Review #3677760 is a subjective opinion of poster.
Pros
  • Disliked
Cons
  • Take no responsibility or things they distribute
Loss
$105
Preferred solution
Full refund

Terrible Customer Service

Sat on hold for 40 minutes no answer, no reply back on email. Order a product a month ago and still havent received an update on it.
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ID
#3696351 Review #3696351 is a subjective opinion of poster.
Location
Yuma, Arizona

Unhappy consumer

Received product of Ultra A/c n it did not work n have been unable to get any response from company to replace or credit me, dead silence n phone lines r busy all the time!

User's recommendation: Do not buy their products.

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ID
#3693019 Review #3693019 is a subjective opinion of poster.
Location
Phoenix, Arizona
New Reviewer

Worst customer service ever

This company is completely UNRESPONSIVE to consumer emails or phone calls. If you think you may need to contact Ontel for any reason, to cancel or change order, forget it they will not respond. I tried to cancel a mistake order immediately after I placed it and was unable to do so. I tried every day for 8 days and no one answers their phone, you will just be on hold indefinitely, and no one will respond to your emails.

User's recommendation: Do not order from this company.

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ID
#3683819 Review #3683819 is a subjective opinion of poster.
Location
Rockford, Michigan
Cons
  • Impossible to contact
Preferred solution
Let the company propose a solution

Doesn,t work as advertised

Chillwell-Ordered this thinking maybe it wasn,t a scam.HA!!You are paying for a fan-not even a powerful one at that.There is a reason they will only take back unopened product-BECAUSE IT DOES NOT WORK!!!"Cool a room"Maybe in a dollhouse.You can get the same results by putting a bowl of ice or a wet towel in front of a fan.Don,t buy!Save your money-can buy two fans for the same price

User's recommendation: save your money.

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ID
#3667137 Review #3667137 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
New Reviewer

Ordered wrong product

I ordered for iPhone should have ordered for android phone can I please exchange the product . Please reply back at 828-676-****. Thank you Helen Oberdier
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ID
#3206254 Review #3206254 is a subjective opinion of poster.
Preferred solution
Exchange

Handy Heater Turbo 800

You don't state in your advertizements that your heaters should not be used in the bathroom. I purchased tow of your heater products and had to return both AFTER I read the instructions. " Pissed" me off !!! specifically purchased them to heat my bathroom. If your advertising had stated that fact, I wouldn't have purchased them in the first place!

User's recommendation: don't waste your time or money.

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ID
#3170164 Review #3170164 is a subjective opinion of poster.
Cons
  • Not enough information in advertizment or on box
Preferred solution
I don't want anything tangible. I want you to change your advertizing to reflect that your heater products should not be used in bathrooms.
New Reviewer

I ordered a month ago and haven't received my order

I've paid $143 for several pod chargers and they have never been shipped per FedEx...I'd like them or a full refund...they were for Christmas.
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ID
#3150427 Review #3150427 is a subjective opinion of poster.
Location
Lexington, Kentucky
Loss
$143
Preferred solution
Deliver product or service ordered

Swivel sweeper max not working

Swivel sweeper max stopped working, bought and replaced with a new battery from Amazon, worked briefly then stopped working again. Called customer service and could barely hear the representative, was told needed the distributers information which I didnt have. So couldnt proceed further. Horrible product and even more horrible customer service!

User's recommendation: Don’t buy it!

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ID
#3137427 Review #3137427 is a subjective opinion of poster.
Location
Darien, Illinois
Pros
  • Worked briefly
Cons
  • Replaced battery still not working
  • Cleaned brushes still not working
  • Stopped working even after charged battery
New Reviewer

Replacement parts

Dont I was not able to get a battery or ac charger because it is not made!!! That why I am hesitant to by products due to discontinuation of the products!!!don't

User's recommendation: Don't buy a product from companies that do not back their products.

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ID
#3009890 Review #3009890 is a subjective opinion of poster.
Cons
  • Unable to receive replacement for defective product
Preferred solution
Battery and ac battery charger

Oder accidentally placed

Before I confirmed the order I went offline and I wasnt sure if it was correct. The order processed and it was much more than expected. The customer service rep was most helpful and helped me re-do my order correctly over the telephone. Very helpful!
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ID
#2993580 Review #2993580 is a subjective opinion of poster.
Location
Bland, Virginia
New Reviewer

Fur daddy

Ontel Products - Fur daddy
Ontel Products - Fur daddy
Ontel Products - Fur daddy
After using my fur Daddy twice the glue came undone inside the microfiber pieces but after being able to contact fur Daddy I telephoned they are replacing it so I am very happy with their service thank you

User's recommendation: Good company that listens and resolves issues.

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ID
#2944009 Review #2944009 is a subjective opinion of poster.
Location
Dayton, Ohio
New Reviewer
bought their arctic chill product. ACCIDENTALLY since they did not have a way to see any way to tell when product would be delivered i went through the process hoping to get to "shipping" to see when it would be delivered.. the purchase went through without any...
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ID
#2887040 Review #2887040 is a subjective opinion of poster.
Cons
  • Product and customer service
  • Refunds are not as described
Loss
$135
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Terrible Customer Service* I will never order from them again!!!

I ordered a Flippity Fish back in June and decided I didn't want it the next morning. I tried to cancel my order but Ontel told me it already shipped(yeah right). They also double charged me instead of $22.95 it came to $57.95 but one was supposed to be free. I refused the product and returned to them back in July and I still haven't gotten a refund. I have contacted them several times by email so I would have a written record of our transactions. My next step is the better business bureau to complain, I am quite sure I am not the only one.

User's recommendation: Stay Away from Ontel and their products!!!!

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ID
#2857935 Review #2857935 is a subjective opinion of poster.
Pros
  • Unhappy
Cons
  • Deceptive prices
  • Issue with refund
Loss
$56
Preferred solution
Full refund

Pieces missing in swivel sweeper G2 in red box

My friend has this and she gave it to me. It was still factory sealed but the only thing in it was the sweeper. How can I get all the parts that are missing?.. This would be great for me as I am 80 and live alone. My dog kinda of drops her dog food all over. She spits out what she doesn't want and makes it a little difficult for me. Thank you Joyce Grabler
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ID
#2848279 Review #2848279 is a subjective opinion of poster.
Location
New York, New York

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Arctic Air Pure Chill a piece of junk

Update by user Sep 14, 2021

Absolutely zero contact from the company. No call-back, no email.This is a scam.

Original review posted by user Aug 15, 2021
Ordered this thing from a "positive review" on another site (probably fake). It didn't cool our little space, even though we followed all the advice and guidance. I've tried calling customer service 5x and was on hold 30min, 40min, and up to 50min each time. Tried emails (3x) and no replies. How do they know what I want or need?

User's recommendation: JUNK! Don't buy!!

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ID
#2776509 Review #2776509 is a subjective opinion of poster.
Cons
  • Nonexistent customer support for any reason
Loss
$117
Preferred solution
Full refund

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